Question 1

How does LeadLatch help with missed plumbing leads?

Accepted Answer

LeadLatch works on inquiries delivered to the forwarding email address connected during setup, such as website inquiries sent there by email. It can prepare a first-response draft for review or send the first reply when automatic response mode and an active lead source are configured. It does not capture unconnected phone calls or guarantee that a lead will book work.

Question 2

Can it reply to an inquiry that arrives after hours?

Accepted Answer

Yes. LeadLatch can work on an inquiry email after hours. Your configured business hours and time zone give the reply workflow context, and your response mode determines whether the first reply is drafted for review or sent automatically when the source is active. This email workflow does not provide 24/7 human coverage.

Question 3

What happens when an inquiry sounds like an emergency?

Accepted Answer

You can configure emergency language and after-hours rules so a matching inquiry is flagged for your team’s human review. LeadLatch does not dispatch a plumber or emergency services, and a flag is not a promise of an immediate response.

Question 4

How do follow-up settings work?

Accepted Answer

The default settings are three follow-ups, 48 hours apart, with follow-ups stopping when the customer replies. You can choose from one to five follow-ups and intervals of 24, 48, or 72 hours. These are cadence settings; they do not guarantee that messages will be sent automatically on a timer.

Question 5

What information do I need to set up LeadLatch?

Accepted Answer

Setup covers your business and primary contact details, services, service area, business hours and time zone, emergency rules, first-response mode, and the forwarding email address or lead source your shop will use. These details help keep replies grounded in your actual service and hours.

Question 6

What does the Pro offer cost?

Accepted Answer

The Pro offer is $249/month. You can start signup to set up your shop and review the workflow for your business.

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